Customers in Queensland purchase their electricity from retailers. Only companies licensed by the Queensland Government are able to sell electricity or gas. However these retailers - not the government - will decide which customers they wish to sell electricity to.

Only retailers that are licensed by the Queensland Government can sell electricity to customers in Queensland. Download a list of all licensed electricity retailers.

The Queensland Competition Authority (QCA) monitors the activities of retailers in Queensland´s electricity and gas markets. The QCA website includes lists of electricity retailers that have indicated they are interested in selling to residential customers.

Retailers buy electricity in the wholesale market and sell it to individual customers. Your retailer will bill you directly for the electricity you use. The amount you pay includes the cost of transporting the electricity along your distributor's poles and wires to your property.

Please contact your retailer if you have questions about any of the following:

• Your contract, your bill or the prices you pay
• Payment options
• Your wish to purchase green power
• Disconnection or reconnection

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