Energy customers who have a dispute with their energy supplier (retailer or distributor) should first seek to resolve the dispute directly with the supplier. However, if you are unable to resolve a dispute directly, a number of external parties may be able to assist.

The Energy and Water Ombudsman Queensland (EWOQ) delivers complaint investigation and dispute resolution services for residential and small business energy customers.

Other dispute resolution options are also available. For more information about dispute resolution download the dispute resolution for electricity customers fact sheet (PDF, 117kB).

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